Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Felicia Robinson

Felicia Robinson

September 11, 2025

5  out of  5
rating by Felicia Robinson
"Staff were very helpful with getting my auto coverage."
We responded:
"Thanks for taking a moment to leave us a 5 star review!!"
Profile photo of jeff partridge

jeff partridge

September 5, 2025

5  out of  5
rating by jeff partridge
"I have been insured with State Farm in Louisville since I started driving in 1988, and I continue to get the same service and caring from Billy and all his wonderful staff. He has worked for me and helped me when accidents and unexpected damages have happened to my automobiles. His staff is right on time and handles all matters in a very professional manner. It is great to have such wonderful people local and be able to put a name with a face and not have to communicate online. Thanks guys, Jeff Partridge"
We responded:
"Jeff - Thank you so much for the kind review! We appreciate your trust in working with us. We are so very thankful that we get to work with customers like you!"
Profile photo of Nastassja Brown

Nastassja Brown

August 15, 2025

5  out of  5
rating by Nastassja Brown
"Billy Valduga and his team are exceptional! Their customer service is always top-notch. They go above and beyond to ensure that you have all the necessary insurance coverage."
We responded:
"Thank you so much for leaving the great review! We have a great team and I love to see words like top-notch and exceptional! I appreciate you choosing to do business with my office! "
Profile photo of Joshua Hadden

Joshua Hadden

August 15, 2025

5  out of  5
rating by Joshua Hadden
"Great service and quick, efficient communication and streamlining"
We responded:
"Thanks so much for leaving a review, Josh! "
Profile photo of Deundrell Thomas

Deundrell Thomas

August 7, 2025

5  out of  5
rating by Deundrell Thomas
"Katy was great"
We responded:
"Deundrell - thanks for taking a moment for the review. We think Katie is great too! Appreciate what you do for us!"
Profile photo of M Hannah

M Hannah

August 6, 2025

5  out of  5
rating by M Hannah
"Carlie was kind and thorough in assisting me with my policy and answering my questions"
We responded:
"Thank you so much!! "
Profile photo of Kellie Joiner

Kellie Joiner

July 29, 2025

5  out of  5
rating by Kellie Joiner
"Everyone is always so helpful and patient . I truly appreciate everyone for always listening, understanding, and being supportive."
We responded:
"Kellie - thank you so much for leaving the kind review! Listening, understanding, and being supportive should be the foundation for any business relationship. The team loves to be recognized for this and I am glad you took a moment to let them know! "
Profile photo of Sharon Bazemore

Sharon Bazemore

July 18, 2025

5  out of  5
rating by Sharon Bazemore
"Bailey is always so helpful with any questions that I have. They have a great team with the best customer service!"
We responded:
"Thanks for the 5 Star review Sharon! We are so lucky to have Bailey on our team!!"
Profile photo of Michelle Hadden

Michelle Hadden

July 16, 2025

5  out of  5
rating by Michelle Hadden
"The entire staff at Billy Valduga - State Farm Insurance office is always very helpful, courteous and thorough whenever I call with questions concerning my multiple accounts with them. I have been their customer for many years & look forward to doing business with them for many more."
We responded:
"Thanks Michelle for your kind words and the 5 star review! We are grateful for your business and look forward to serving you in the future! ~Billy Valduga"
Profile photo of Savanna Howard

Savanna Howard

July 11, 2025

5  out of  5
rating by Savanna Howard
"Great customer service, very friendly staff. They always help me when needed."
We responded:
"Thanks so much Savanna!"
Profile photo of rich boy derrick

rich boy derrick

July 3, 2025

5  out of  5
rating by rich boy derrick
"Great service"
We responded:
"Thank you so much for the 5 🌟 review !!"
Profile photo of Amber Taylor

Amber Taylor

July 3, 2025

5  out of  5
rating by Amber Taylor
"Billy Valduga and his staff are excellent! Prompt response times, efficiency in operations, and a welcoming atmosphere are among the top reasons that continue to use this office as my provider. Linnea provides top notch service and is extremely knowledgeable in her field, so thankful for her help! 10/10"
We responded:
"Thanks Amber for leaving an awesome review of our office in general and specifically Linnea! She does a great job and it is nice that you recognized her! Thanks for what you do for us! - Billy"
Profile photo of Samuel Cherry

Samuel Cherry

June 18, 2025

5  out of  5
rating by Samuel Cherry
"I called with some questions about areas of my policy. The information provided was very informative. I had some questions about the different areas of my insurance, and the representatives answered them kindly and provided me with personal, professional information."
We responded:
"Samuel, thank you so much for the kind review and also the loyalty to the Agency for so many years! We appreciate it! - Billy"
Profile photo of Travas Williamson

Travas Williamson

June 4, 2025

5  out of  5
rating by Travas Williamson
"Amazing Amazing Staff! They always promptly answer any phone and can answer any questions I may have. Been with them for many years and will continue for many more! The Billy Valduga Team is the best!"
We responded:
"Travas - Thanks for leaving that awesome review! I appreciate the trust you have in our office and want to thank you for doing business with us! - Billy "
Profile photo of Sequoia Evans

Sequoia Evans

June 4, 2025

5  out of  5
rating by Sequoia Evans
"State Farm has been exceptional in providing reliable and efficient service. Their team is always helpful, making insurance easy to understand and manage. Highly recommend!"
We responded:
"Sequoia - I really appreciate you taking a moment to recognize the team at my office. This means the world to us! Thank so much for doing business with my office. - Billy "
Profile photo of Kathy Dorsey

Kathy Dorsey

May 16, 2025

5  out of  5
rating by Kathy Dorsey
"Awesome & courteous service! StateFarm Louisville has some of the best people!"
We responded:
"Kathy thanks so much for giving the team a 5 ⭐️ review! This means a lot to us! "
Profile photo of J Hutchinson

J Hutchinson

April 30, 2025

5  out of  5
rating by J Hutchinson
"HIGHLY RECOMMEND BILLY!! He’s experienced, knowledgeable, and he cares. Billy went to work contacting the right people on my behalf to ensure my claim got a fair review process: the claims agent told me the success of my claim was due in no small part to Billy’s efforts. He and his staff are personable and kind, and he will work hard for you!! Thank you Billy!"
We responded:
"Thank you so much for the kind words! We always strive to work with the customer and the claims department to make sure SF is paying what they owe. Glad it was a good experience for you!"
Profile photo of Kimberly Heggs

Kimberly Heggs

April 28, 2025

5  out of  5
rating by Kimberly Heggs
"Been with State Farm for about 6 months, but everyone there is very helpful and friendly, and always lets you know what kind of discounts you can get to help you save."
We responded:
"Kimberly, thanks so much for giving us a 5 ⭐️ review! We are glad you are a customer and we hope to continue to earn your business for years to come! - Billy "
Profile photo of Jo Ann Hayes

Jo Ann Hayes

April 8, 2025

5  out of  5
rating by Jo Ann Hayes
"Great service, knowledgeable about policy information. Greatly appreciated their help with policies."
We responded:
"Jo Ann - Thanks so much for leaving us the review! We really appreciate it! -Billy"
Profile photo of Tim Starling

Tim Starling

March 31, 2025

5  out of  5
rating by Tim Starling
"Billy and team are top notch! They are experts, accessible, and prompt in all matters to our household. Thank you making us feel like family!"
We responded:
"Tim - I appreciate you taking the time to leave the kind review. We work hard to treat everyone like family!"
Profile photo of Tracy

Tracy

March 20, 2025

5  out of  5
rating by Tracy
"The women are so very helpful and I really appreciate Ms Carlie and Ms Bailey."
We responded:
"Tracy thanks for leaving the great review for Carlie and Bailey! I am very fortunate to have them on my team. Thanks for doing business with my office! - Billy "
Profile photo of Patricia Brantley

Patricia Brantley

March 13, 2025

5  out of  5
rating by Patricia Brantley
"Katie was very helpful and patient with me today and she explained everything that I asked her. Thank you so much for your excellent service and your patience."
We responded:
"Thanks for giving the kind review regarding Katie! She does a great job and it is nice for you to recognize her! - Billy"
Profile photo of Travoris Hall

Travoris Hall

March 6, 2025

5  out of  5
rating by Travoris Hall
"Excellent, an great customer service this the best insurance company to have"
We responded:
"Thank you very much for the 5 ⭐️ review Travoris and thanks for doing business with my office!!"
Profile photo of Elissa Laing

Elissa Laing

March 4, 2025

5  out of  5
rating by Elissa Laing
"Katie is hands-down the most professional, caring, and hard-working insurance agent I've ever spoken to. Not only was she able to save me about $75 a month, but she made sure I stayed updated and informed throughout the entire process. Switching to State Farm was a breeze!"
We responded:
"Thanks so much for the kind words about Katie! She goes the extra mile to advise the customer about coverage they need - and the savings don’t hurt either! Thanks again for choosing to do business with my office. - Billy"
Profile photo of Marie Holloway

Marie Holloway

February 11, 2025

5  out of  5
rating by Marie Holloway
"Everyone is always pleasant when I call."
We responded:
"Marie - thanks for leaving us the kind review. It means a lot to us! Please let us know if we can help you with anything. "