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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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hope maddox

March 27, 2026

5  out of  5
rating by hope maddox
"My agent, Carlie Partridge, was great. She walked me through the whole process and explained everything with the policy thoroughly. I highly recommend her and their office for anyone looking for insurance!"
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carrie neal

March 19, 2026

5  out of  5
rating by carrie neal
"Everyone is very professional and caring and takes the time to meet every need."
We responded:
"Carrie - Thanks so much for giving us that awesome review!!"
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Isabella Cabrera

March 10, 2026

5  out of  5
rating by Isabella Cabrera
"It’s so good I like it it’s so fast"
We responded:
"Thank you for the 5 star ⭐️ review Isabella. It is a privilege to do business with you and your family! "
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David Brown

March 3, 2026

5  out of  5
rating by David Brown
"I like doing business with these people they are very nice and have a great attitude towards everyone."
We responded:
"Thanks David - we always enjoy seeing you at the office! We appreciate you choosing to business with us and leaving the 5 star review! "
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Rena Turner

February 21, 2026

5  out of  5
rating by Rena Turner
"Billy and his staff are always so helpful! Very friendly, courteous and efficient. Very knowledgeable and quick to respond. I rate their office 10 ⭐️!"
We responded:
"Thanks so much for the kind words and review Rena! We appreciate what you and your family do for us!!"
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Ralston Turner

February 18, 2026

5  out of  5
rating by Ralston Turner
"Life long client. Billy and his agency have provided outstanding service the CSRA and my family. He and his staff don’t treat us like customers, but like family."
We responded:
"Ralston - I appreciate the review for the office. I also appreciate what you and your family have done for me over the years! Please stop by and see us next time you are in town! - Billy"
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Tammie Alexander

February 13, 2026

5  out of  5
rating by Tammie Alexander
"I called State Farm today to add a new car to my insurance. I had the honor of speaking to Bailey McCorkle who was very knowledgeable and made sure that all my questions were answered. I had other concerns and she was very patient with me and made this interaction very smooth and satisfactory."
We responded:
"Tammie - thanks for leaving a review and specifically mentioning Bailey. I am lucky to have her on my team! Thanks for doing business with my office. If there is anything else we can help you with, please let me know. -Billy"
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Albert Way

February 12, 2026

5  out of  5
rating by Albert Way
"I had a great experience with Katie at State Farm insurance. She was attentive and very helpful with my car insurance policy."
We responded:
"Thank you for leaving a review Mr Way! Katie is always helpful and I am glad to have her on my team. I appreciate you trusting us to help you with your auto insurance. -Billy"
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Jacy Todd

February 6, 2026

5  out of  5
rating by Jacy Todd
"Great service! Always answer my questions or concerns promptly and efficiently! Everyone on the team is great and more than happy to help! Highly recommend! :)"
We responded:
"Thank you Jacy for leaving the kind review!! We appreciate what you do for us!! - Billy"
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Kaitlin Tullia

January 30, 2026

5  out of  5
rating by Kaitlin Tullia
"Fantastic Customer Service! Super quick and easy process, making sure I had all the coverage I needed for my vehicle at a great rate."
We responded:
"Kaitlin - I appreciate you taking a moment to leave a 5 ⭐️ review. We try to make it easy and our goal is to help you understand the coverage you need at an affordable price. Thanks for doing business with us! "
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Trent Gasperson

January 26, 2026

5  out of  5
rating by Trent Gasperson
"Carlie Neal provided quality service in a timely manner."
We responded:
"Trent - thanks so much for the review and specifically recognizing Carlie. She does a great job and I am lucky to have her at my office! - Billy"
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Heather James

January 23, 2026

5  out of  5
rating by Heather James
"Awesome service and most helpful"
We responded:
"Heather - thank you so much for recognizing the team with a 5 Star ⭐️ review. I appreciate you doing business with my office! - Billy"
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Michael Davies

January 12, 2026

5  out of  5
rating by Michael Davies
"Katie was fabulous working with us to insure our farm equipment. The process was very efficient and professional - thank you State Farm."
We responded:
"Thanks for leaving Katie a fabulous review! I am so grateful to have her on my team and having you as a customer!! - Billy"
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Shreya Jannu

December 18, 2025

5  out of  5
rating by Shreya Jannu
"I worked with Katie to get a quote, and she was amazing. Katie was very efficient and answered all my questions. She broke down my coverages and helped me get started. I would definitely recommend her to anyone looking to set up auto insurance through State Farm in the Jefferson County area!"
We responded:
"Shreya - thanks for leaving the kind review and specifically mentioning Katie. She does a great job and I am so happy to have her on the team. I appreciate what you and your family have done for me over the years!"
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Patricia Berry

December 14, 2025

5  out of  5
rating by Patricia Berry
"I came in the office needing help with downloading some information Ms.Linnea really help me she always do whatever she can for her customers and I'm so thankful for her, so if you need any insurance stop by state farm in Louisville I promise you want be disappointed,"
We responded:
"Patricia thanks so much for acknowledging Linnea. She works hard to help our customers! - Billy"
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Denshayla Atkinson

December 4, 2025

5  out of  5
rating by Denshayla Atkinson
"The ladies are so nice and helpful. I love working with them and they respond expeditiously."
We responded:
"Thanks you so much for leaving the review for the office! Our goal is always be nice, helpful, and expeditious!! 🤩"
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Dawn Black

November 20, 2025

5  out of  5
rating by Dawn Black
"Billy Valduga and his team are absolutely on top of their game. We got my daughter’s car out of the shop only to have to put mine in the same day. Having two claims open at the same time would normally be a nightmare; however, they made it seamless for me and I could not be more thankful. If you need an attentive agency, this is the one. The entire office is so helpful and kind."
We responded:
"Dawn - thanks so much for taking a moment to leave we the kind review. We are so happy to serve customers like you! "
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KayAnna Tedder

November 14, 2025

5  out of  5
rating by KayAnna Tedder
"Literally nothing negative to say. Everyone is always helpful and friendly."
We responded:
"Thank you for taking a moment to leave a review KayAnna!"
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Tammy Story

November 7, 2025

5  out of  5
rating by Tammy Story
"Bailey was very helpful and professional through the whole process."
We responded:
"Tammy - thanks for leaving the review! I am glad you chose life insurance. It is so important to have! - Billy"
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Alison Bryant

October 31, 2025

5  out of  5
rating by Alison Bryant
"Very nice and helpful!"
We responded:
"Thanks Alison! I think she is pretty awesome 😎 too! We appreciate the review and thank you for the business! "
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Patrick Clarke

October 24, 2025

5  out of  5
rating by Patrick Clarke
"Great experience, very professional, thorough, friendly service. Its been a positive experience for 20 + years now."
We responded:
"Thanks so much for leaving the kind review today. It was great meeting with you, and I appreciate you and you doing business with my office for so many years!!"
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Mandi Edwards

October 10, 2025

5  out of  5
rating by Mandi Edwards
"I’ve done business with Billy’s group for several years. They are always great with customer service, and the response from Helene was amazing! Great job guys!"
We responded:
"Mandi thank you so much for the kind review!!"
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Felicia Robinson

September 11, 2025

5  out of  5
rating by Felicia Robinson
"Staff were very helpful with getting my auto coverage."
We responded:
"Thanks for taking a moment to leave us a 5 star review!!"
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jeff partridge

September 5, 2025

5  out of  5
rating by jeff partridge
"I have been insured with State Farm in Louisville since I started driving in 1988, and I continue to get the same service and caring from Billy and all his wonderful staff. He has worked for me and helped me when accidents and unexpected damages have happened to my automobiles. His staff is right on time and handles all matters in a very professional manner. It is great to have such wonderful people local and be able to put a name with a face and not have to communicate online. Thanks guys, Jeff Partridge"
We responded:
"Jeff - Thank you so much for the kind review! We appreciate your trust in working with us. We are so very thankful that we get to work with customers like you!"
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Nastassja Brown

August 15, 2025

5  out of  5
rating by Nastassja Brown
"Billy Valduga and his team are exceptional! Their customer service is always top-notch. They go above and beyond to ensure that you have all the necessary insurance coverage."
We responded:
"Thank you so much for leaving the great review! We have a great team and I love to see words like top-notch and exceptional! I appreciate you choosing to do business with my office! "